New!

Coming Soon

New!

Q2 2023 NPS Survey

We have sent out our Q3 NPS survey and as always would love to get your valued feedback on how we’re doing and where we can continue to improve. Our goal is to deliver valuable product updates and the caliber of customer support that you deserve! We look forward to your feedback. If you did not receive the survey, please contact success@helpshift.com and we’d be happy to assist you.

Improved Design for SDK X Helpcenter

We have revamped our SDK X Helpcenter, making it even easier to navigate and read the FAQs, both in Portrait and Landscape mode. This will help the users to easily access the required information and solve their problems.

Helpshift's Whatsapp Integration

The stakes are increasing in customer experience and, more and more, customers are reaching out to support across their preferred social channels.

Bring your WhatsApp support channel into Helpshift! With this integration, you can now provide your customers with a seamless, personalized, and efficient support experience via the WhatsApp support channel.

We are happy to announce that Helpshift now provides an integration with WhatsApp!

Feature Overview

  • Easy to set up and centralizes the management of all your issues in one place
  • Fits seamlessly and cohesively with your existing workflow automations
  • Take advantage of agent assignment and load balancing features
  • Offer an improved WhatsApp resolution experience to your VIP customers

Join the Helpshift WhatsApp Integration early access program by filling out this form or reach out to your customer success manager. Learn more!

Usage Report in Your Helpshift Dashboard

We have released a new usage report on the analytics dashboard! This report will provide valuable insights into key usage metrics, allowing you to track important trends on a monthly basis and year over year comparison. Learn more.

SDK X v10.2.0 Plugin for Xamarin

SDK X v10.2.0 is now available for Xamarin! This release includes all the  features and bug fixes available till now, details of which are mentioned  in developer documentation.

Please note: This is the last SDK X release for Xamarin as Microsoft has decided to discontinue support.

Features available with this version:

Outbound Support
Enable customer support teams to proactively engage users to provide better customer service and resolve their issues  faster through the in-app customer service experience. Learn more

OS Updates
For latest OS Support for Android 13 and iOS 16, we recommend updating to this version. Details on changes and impact can be found here.

Please reach out to your Customer Success Manager or success@helpshift.com to learn more.

Coming Soon

Many exciting Helpshift features and enhancements are under active development, approaching their release. To learn more about anything we describe here, please contact Success@helpshift.com.

SDK X v10.2.0 Plugin for Cocos2dx!

SDK X v10.2.0 will soon be available for Cocos2dx! This release will include all the features and bug fixes available up till now, and full details will be added to the developer documentation.

Smart Intents - Automatic Intent Assignment for all platforms

Smart intents can now be accessible for all incoming issues on every platform including email, web, Discord, etc. Additionally, you will have the flexibility to customize the intent menu across all platforms according to your preferences.

Default Feedback bot replacing CSAT for New Apps

We will soon be releasing a Default Feedback bot that will replace the existing CSAT feature for New Apps only. Post this release, the Default Feedback bot will be available for all customers and would automatically link to new apps created by the customer replacing the current CSAT option. For existing apps, the current CSAT option will continue to be available and customers also have the option to manually update it to use the Default Feedback bot.

We have a plan to transition existing apps to Default Feedback bot later this year, and will continue to keep you updated.

In addition, we are improving the feedback experience by revamping the design of the Feedback bot CSAT, by making it inline like a conversation and scrollable. This will be applicable for both portrait and landscape view