New!

Coming Soon

New!

New Look for Integrations Dashboard

We have revamped the Integrations page! This will make it easier to find all of the available integrations. It includes all integrations that can be managed and set up directly, as well as those that require additional support from our team to set up. Check it out, and let us know if you have any questions!

 

Coming Soon

Many exciting Helpshift features and enhancements are under active development, approaching their release. To learn more about anything we describe here, please contact Success@helpshift.com.

Improved Design for SDK X Help Center

We are revamping our SDK X Help Center, making it even easier to navigate and read the FAQs, both in Portrait and Landscape mode. This will help users to easily access the required information and solve their problems.

Usage Report in your Helpshift Dashboard

We will soon be introducing a new usage report on the analytics dashboard! This report will provide valuable insights into key usage metrics, allowing you to track important trends on a monthly basis and year over year comparison. We will be sure to keep you informed of any updates and look forward to providing you with this new report soon.

SDK X v10.2.0 for Xamarin & Cocos2dx

SDK X v10.2.0 will be supporting Xamarin and Cocos2dx soon! This release will include all the features and bug fixes available till now, details of which will be added in developer documentation with the release.

Features available with this version:

Outbound Support

Enable customer support teams to proactively engage users to provide better customer service and resolve their issues faster through the in-app customer service experience. Learn more

OS Updates

For latest OS Support for Android 13 and iOS 16 we recommend updating to this version. Details on changes and impact can be found here.

Please reach out to your Customer Success Manager or success@helpshift.com to learn more.

Smart Intents- Automatic Intent Assignment for All Platforms

Helpshift's Smart Intents serves as a way to quickly and effortlessly classify their issue. With this enhancement, Smart Intents will now be able to understand the user intent from their typed message across ALL platforms. This will give your users an even more personalized and automated customer service experience. Learn more

Helpshift's WhatsApp Integration

The stakes are increasing in customer experience and more and more, customers are reaching out to support across multiple channels. Messaging services like WhatsApp are quick, and relatively uncomplicated apps that enhance customer service and provide a personalized experience. WhatsApp is being used by 2.5 billion people worldwide in over 100 countries. We are happy to announce that Helpshift will soon be providing an integration with WhatsApp!

Feature Overview:

  • Easy to set up WhatsApp Integration within Helpshift
  • Resolution questions, workflow for reopened issues and CSAT
  • New issue automation & Time-based automation
  • Agent experience to support issues over WhatsApp

Join the Helpshift WhatsApp Integration early access program by filling out this form or reach out to your customer success manager.