Introduction

This guide will show you how to connect your Facebook Page with Helpshift for seamless customer support. Integrating Facebook allows you to efficiently manage customer queries, respond to messages, and track conversations from your Helpshift dashboard. This integration combines the power of Facebook's reach with Helpshift's robust features, enhancing your customer experience. Let's get started and learn how to set up and maximize this integration for your business.

Integrate Facebook with Helpshift

1. Create a Facebook page

2. Get the Facebook Page ID

3. Get the App ID

4. Configure and sync Helpshift to Facebook

Create a Facebook page

Please refer to this link to create a Facebook page to connect with your customers: https://en-gb.facebook.com/business/help/473994396650734?id=939256796236247

Get the Facebook Page ID

Once you created the facebook page, you can get the Facebook page ID with the following steps:

1. From the Facebook page, go to About > Select Page transparency.

2. Copy the Facebook page ID.

3. Provide this Facebook page ID to Helpshift support team.

Get the App ID

Follow the steps below to get the App Publish ID:

1. On the Helpshift toolbar, click Settings.

2. Then, in the navigation pane, scroll to the APP SETTINGS area and click +ADD APP.
   The new add app window appears.

3. Add the information as below:

   • App Icon: Add the app icon image for your brand.

   • App Nickname: Add a unique name for your app.

   • Supported platforms: Select the supported platforms.

   • Store URL(optional): Add store URLs for iOS and android.
        

4. Click ADD.
   Your new app will be added successfully.

5. Copy the Publish ID from the App Settings page.
    

6. Provide this publish ID to the Helpshift support team.

Configure and sync Helpshift to Facebook