New!

Coming Soon

New!

SDK X v10.2.0 with Outbound Support, OS Updates & more

SDK X v10.2.0 for Unity is now available! This release also includes bug fixes, details of which can be found in developer documentation for Unity.

Features available with this release:

Outbound Support

Enable customer support teams to proactively engage users to provide better customer service and resolve their issues faster through the in-app customer service experience.

OS Updates
For latest OS Support for Android 13 and iOS 16, we recommend updating to this version. Details on changes and impact can be found, here.

Camera Permission dependency removal in iOS
This update will also remove the need for the App to declare permission on the App store in order for the end users to upload attachments.

Contact Us button visibility
The ability to allow developers to configure the user segments for which the contact us button is visible will be available. This was supported in Legacy SDK and will now be available in SDK X. Details about implementation can be found here iOS | Android.

Support for Unreal Engine will be available by the first week of December. Support for Cocos2dx and Xamarin plugins will be released in Q1 2023.

Finally, we have previously announced End of Life and End of Support Notice for Helpshift’s Legacy SDKs (SDK Version <7.x.x.) which will see end of life as of 31 Dec 2022 and end of support as of 31 March 2023. Learn more here.

Please reach out to your Customer Success Manager or success@helpshift.com to learn more.

Legacy SDK 7.11.2. with OS Updates for Android 13

SDK 7.11.2 on Android is now available! This release provides updates for latest OS Support for Android 13. Details on changes and impact can be found here.

Unity plugin will be coming soon for this change.

End of Life and End of Support Notice:

As we have previously announced, Helpshift’s Legacy SDKs (SDK Version <7.x.x.) will see end of life as of 31 Dec 2022 and end of support as of 31 March 2023. Learn more here.

Please reach out to your Customer Success Manager or success@helpshift.com to learn more.

Workflow Management Just Got Easier: Rich Branching in Bots

We have released an enhancement on branching in bots! This will provide extensive customizability for customers using bots in their workflows. With rich branching, brands can filter on conditions such as intents, languages, and tags and custom issue fields allowing for easier management of your workflows in one single bots. Learn more here.

Smart Intents - Automatic Intent Assignment

Currently, when end-users reach out, Helpshift's Smart Intents serves as a way to quickly and effortlessly classify their issue. With this enhancement, Smart Intents will now be able to understand the user intent from their typed message without them selecting an intent upfront and the subsequent workflows tied to the intent will be triggered. This will give your users an even more personalized and automated customer service experience. Learn more here.

Coming Soon

Many exciting Helpshift features and enhancements are under active development, approaching their release. To learn more about anything we describe here, please contact Success@helpshift.com.

WhatsApp Integration

The stakes are increasing in customer experience and more and more, customers are reaching out to support across multiple channels. Messaging services like WhatsApp are quick, and relatively uncomplicated apps that enhance customer service and provide a personalized experience. WhatsApp is being used by 2.5 billion people worldwide in over 100 countries. We are happy to announce that Helpshift will soon be providing an integration with WhatsApp!
 

 

Feature Overview

  • Easy to set up WhatsApp Integration within Helpshift
  • Resolution questions, workflow for reopened issues and CSAT
  • New issue automation & Time-based automation
  • Agent experience to support issues over WhatsApp

Join the Helpshift WhatsApp Integration early access program by filling out this form or reach out to your customer success manager.

Help Center 2.0 Banner Customization and Enhancements

Retaining brand identity and providing seamless Help Center experience for players just got better with our upcoming additions under branding and customization settings for Help Center.

Feature Overview:

  • Granular height adjustments for banner image
  • You will be able to customize the size of the greetings text
  • Banner greeting text color is now customizable. You will be able to set the greeting text color that goes well with your brand's identity
  • Search placeholder text is now customizable - You will be able to set the placeholder copy of your needs.

 

FAQ Editor Updates - Phase 1

We are working on some major updates to our FAQ editor that will make it easier to update FAQs and have new functionality that our customers have been requesting. In addition to a smoother content creation experience, below are some key additions:
  • Ability to create Headers - H1 to H6
  • Ability to copy anchor-link for headers - copy and share the required part of FAQ
  • Ability to highlight quotes in your content
  • Ability to drag and drop images