The Helpshift SDK provides delegate callbacks to help app developers track a user’s activities within the help section.

New conversation delegate

If you want to keep a record of when your app users start a new conversation through Helpshift, you can implement this delegate callback. The delegate will get fired every time the user starts a new conversation. The delegate method will receive the conversation message in it’s arguments.

New message delegate

If you want to keep a record of when your app users send new messages to an ongoing conversation, you can implement this delegate. This delegates will get called every time a user replies to a conversation. The delegate method will receive the new message in it’s arguments. There are four static string constants to check the type of the message that was filed.

More information can be found on our delegates page for iOS and Android.