Caching issues and other browser problems can sometimes cause temporary UI glitches in the Helpshift Dashboard. To solve these, we recommend doing a hard refresh on your browser.

Chrome (recommended browser):

Windows/Linux: Hold down Ctrl and click the Reload button. Or, Hold down Ctrl and press F5.

Mac: Hold down the Cmd and Shift keys and then press R.

Mozilla Firefox & Internet Explorer:

Windows/Linux: Hold the Ctrl key and press the F5 key. Or, hold down Ctrl and Shift and then press R.

Mac: Hold down Cmd and Shift keys and then press R.


Empty your browser cache by navigating to Preferences > Privacy > Remove all website data. Then refresh your browser normally using Cmd+R on a Mac or F5 on a PC.