If you would like to link a user to an FAQ and have it open within the app, you can use deep linking. Deep linking is the use of a hyperlink that links to a specific, generally searchable or indexed, piece of web content on a website (e.g., “http://example.com/path/page”), rather than the website’s home page (e.g., “http://example.com/”).

In the context of the in-app experience, it allows you to link to a specific FAQ that will open within the app. Use of deep linking in Helpshift will pop up the new FAQ article within the app, and prevent the link from triggering a browser window outside of the app.

You can use this deep link to direct the user to an FAQ article by using the Publish ID, and you can deep link to an FAQ Section by using the Section ID in place of that. You can also use deep links within conversations. To learn more, see How do I deep link an in-app user to an FAQ article in a reply?

You may need to work with your developer to set up deep links within your app. See our developer documentation to get started:

• Deep linking in FAQs for iOS
• Deep linking in FAQs for Android